One of the Agile Business Coach’s principles is that whilst we value Positive Feedback, we value Negative more.
Negative feedback systems are normally more “stable” and reliable than positive feedback systems.
To support this principle, I have been using the following practices that have been mentioned in other Blog entries on this site
1. Fuzzy Vs Hard
2. Tell a story
3. Break the model
4. Celebrate Failure
5. Active Listening
The purpose of each of these practices is to elicit negative feedback from the business users of a proposed system. Whilst it might be nice for them to “coo” and “ahh” over my wonderful work I really want them to pull it to pieces before reality does in a production environment.
Posted by chrismatts at April 4, 2004 1:59 PMI'm wary about this simply because in normal control systems theory we don't need to consider the morale and emotions of the system under control.
Posted by: Jason Yip at April 4, 2004 10:10 PM